Pendo incident

Pendo login issue

Critical Resolved View vendor source →

Pendo experienced a critical incident on March 31, 2024 affecting Pendo UI, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2024, 07:22 PM UTC
Resolved
Mar 31, 2024, 11:21 PM UTC
Duration
3h 58m
Detected by Pingoru
Mar 31, 2024, 07:22 PM UTC

Affected components

Pendo UI

Update timeline

  1. investigating Mar 31, 2024, 07:22 PM UTC

    Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.

  2. monitoring Mar 31, 2024, 08:39 PM UTC

    A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.

  3. investigating Mar 31, 2024, 09:09 PM UTC

    Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.

  4. monitoring Mar 31, 2024, 10:47 PM UTC

    A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.

  5. resolved Mar 31, 2024, 11:21 PM UTC

    Our application login issue has been resolved.