Pendo incident

Pendo application and CNAME guide delivery outage in EU region

Major Resolved View vendor source →

Pendo experienced a major incident on May 7, 2025 affecting Pendo UI and Guide Deliverability, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 01:28 PM UTC
Resolved
May 07, 2025, 04:33 PM UTC
Duration
3h 4m
Detected by Pingoru
May 07, 2025, 01:28 PM UTC

Affected components

Pendo UIGuide Deliverability

Update timeline

  1. monitoring May 07, 2025, 01:28 PM UTC

    At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC. There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.

  2. resolved May 07, 2025, 04:33 PM UTC

    This incident has been resolved.