Pendo incident

Guide Targeting and Eligibility Impacted for US1/EU Customers

Notice Resolved View vendor source →

Pendo experienced a notice incident on July 19, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2023, 10:29 PM UTC
Resolved
Jul 19, 2023, 08:00 PM UTC
Duration
—
Detected by Pingoru
Jul 19, 2023, 10:29 PM UTC

Update timeline

  1. resolved Jul 19, 2023, 10:29 PM UTC

    Between 4:00 and 6:00 PM U.S. Eastern Time, guide targeting and eligibility was degraded for both US-1 and EU customers. End users may have seen guides multiple times, or did not see guides that they normally should have seen. This issue was fully resolved by 6:10 PM U.S. Eastern Time. Analytics should not be impacted.