Pendo incident

Dashboard, Visitor Reports, and Similar Data Sources May Temporarily Appear as Zero

Minor Resolved View vendor source →

Pendo experienced a minor incident on July 21, 2023 affecting Pendo UI and Analytics - Data Processing, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2023, 06:58 PM UTC
Resolved
Jul 21, 2023, 08:34 PM UTC
Duration
1h 36m
Detected by Pingoru
Jul 21, 2023, 06:58 PM UTC

Affected components

Pendo UIAnalytics - Data Processing

Update timeline

  1. investigating Jul 21, 2023, 06:58 PM UTC

    We are aware of a current issue where certain reports are returning 0 values in app.pendo.io. Note: data collection has not been impacted.

  2. resolved Jul 21, 2023, 08:34 PM UTC

    The incident has been resolved. Reports across Pendo should be working as expected. Data collection was not impacted by this incident, so no data should be missing from reports or dashboards.