Pendo incident

Increased latency for data ingestion, guides, and other services

Major Resolved View vendor source →

Pendo experienced a major incident on July 31, 2024 affecting NPS and NPS Email and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 08:30 PM UTC
Resolved
Jul 31, 2024, 08:52 PM UTC
Duration
22m
Detected by Pingoru
Jul 31, 2024, 08:30 PM UTC

Affected components

NPSNPS EmailGuide DeliverabilityGuide DesignerGuide TargetingMobile GuidesResource CenterAnalytics - Data CollectionAnalytics - Data ProcessingAnalytics - Paths and Funnels

Update timeline

  1. identified Jul 31, 2024, 08:30 PM UTC

    We are currently remediating an issue where we have increased latency & error rates for data ingestion, guides, and other services.

  2. resolved Jul 31, 2024, 08:52 PM UTC

    This incident has been resolved.