Pendo incident

Pendo Chatbot not operational in the Resource Center

Major Resolved View vendor source →

Pendo experienced a major incident on May 14, 2025 affecting Other, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 02:11 PM UTC
Resolved
May 14, 2025, 05:21 PM UTC
Duration
3h 10m
Detected by Pingoru
May 14, 2025, 02:11 PM UTC

Affected components

Other

Update timeline

  1. investigating May 14, 2025, 02:11 PM UTC

    On Tuesday May 13, around 6pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. As of 8:45am ET, Pendo reinstated our Support ticket form within the Resource Center. We are working with our vendor to fix this issue as soon as possible. If you are attempting to open a support ticket, you can do so through the Resource Center or through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle

  2. monitoring May 14, 2025, 03:06 PM UTC

    The issue has been identified and a fix has been implemented and our bot is fully operational. We will continue to monitor the issue with our vendor to ensure full functionality.

  3. resolved May 14, 2025, 05:21 PM UTC

    This incident has been fully resolved.