Pendo incident

Pendo Chatbot not operational in the Resource Center

Major Resolved View vendor source →

Pendo experienced a major incident on May 19, 2025 affecting Other, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 09:54 AM UTC
Resolved
May 19, 2025, 10:51 AM UTC
Duration
56m
Detected by Pingoru
May 19, 2025, 09:54 AM UTC

Affected components

Other

Update timeline

  1. investigating May 19, 2025, 09:54 AM UTC

    On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle

  2. resolved May 19, 2025, 10:51 AM UTC

    This incident has been resolved.