Peach Payments incident
Platforms/Services downtime - Cloudflare network issue
Peach Payments experienced a minor incident on November 18, 2025 affecting Freshdesk Peach Payments Support email, lasting 17h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:14 PM UTC
Our platforms and services are experiencing intermittent downtime as a result of a widespread Cloudflare connectivity issue. Among the affected Services/Platforms: Dashboard Freshdesk Payout Services Payment processing Reconciliation services Please note that we are available on our support line, as we wait for the fix on cloudflare side.
- identified Nov 18, 2025, 01:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:56 PM UTC
Monitoring - Cloudflare has implemented a fix. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 19, 2025, 05:17 AM UTC
This incident has been resolved.