Peach Payments incident
Platforms/Services downtime - Cloudflare network issue
Resolved after 17 hours 2 minutes, affecting Freshdesk Peach Payments Support email, on November 18, 2025.
Monitoring - Cloudflare has implemented a fix. We are continuing to monitor for errors to ensure all services are back to normal.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:14 PM UTC
Our platforms and services are experiencing intermittent downtime as a result of a widespread Cloudflare connectivity issue. Among the affected Services/Platforms: Dashboard Freshdesk Payout Services Payment processing Reconciliation services Please note that we are available on our support line, as we wait for the fix on cloudflare side.
- identified Nov 18, 2025, 01:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:56 PM UTC
Monitoring - Cloudflare has implemented a fix. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 19, 2025, 05:17 AM UTC
This incident has been resolved.
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