Resolved after 6 hours 6 minutes, on October 19, 2026.
A fix has been implemented by MCB team and merchants' customer can now pay using Juice method. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact [email protected] or your account manager.
Update timeline
- investigating Oct 19, 2026, 04:24 AM UTC
MCB Juice is currently experiencing degraded performance resulting in merchants' customers not being able to pay using Juice method. Our team is investigating the issue and working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring Oct 19, 2026, 06:16 AM UTC
A fix has been implemented by MCB team and merchants' customer can now pay using Juice method. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Oct 19, 2026, 10:31 AM UTC
This incident has been resolved.
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