Paysafe incident
Impact to Paysafe Acquiring RS2 - Invoices - Incorrect Monthly statements in Optic Portal
Resolved after 10 days 1 hour, affecting OPTIC Portal and Paysafe Acquiring RS2 - Batch Processing and 1 more, on July 20, 2026.
Please note the issue on our partner's side has now been fully resolved. We are validating and working to provide the corrected Monthly statements (invoices) for June 2026 for multi-currency accounts, in the Optic Portal. Further updates will follow. MIM Paysafe Reference ID: INC0314578
Affected components
Update timeline
- identified Jul 20, 2026, 10:34 AM UTC
Please be advised that due to an technical issue on our processing partner side with calculating FX Markup Fees, we have identified discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal. Our teams are working alongside our partner to resolve the issue with the highest priority. The corrected invoices are expected to be available in the portal next week. We apologize for the impact this may have on your business. Further updates will follow. Reference ID: INC0314578
- investigating Jul 28, 2026, 09:59 AM UTC
Our provider is still investigating, we will keep you informed on further progress. MIM Paysafe Reference ID: INC0314578
- resolved Jul 30, 2026, 12:28 PM UTC
Please note the issue on our partner's side has now been fully resolved. We are validating and working to provide the corrected Monthly statements (invoices) for June 2026 for multi-currency accounts, in the Optic Portal. Further updates will follow. MIM Paysafe Reference ID: INC0314578
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