Paysafe incident

Service Disruption - Paysafecard Payments

Ongoing since 07:03 PM UTC, affecting PSC Payment and Pin On Demand Distribution and 1 more.

identified Oct 21, 2026, 03:34 PM UTC

We are continuing to work on a fix for this issue.

Started
Oct 20, 2026, 07:03 PM UTC
Resolved
Ongoing
Duration
● 1d 9h
Detected by Pingoru
Oct 20, 2026, 07:03 PM UTC

Affected components

PSC PaymentPin On Demand DistributionPSC Payment myPaysafePaysafecash DistributionPSC Payout & RefundeCash Reconciliation FilesPaysafecash PaymenteCash PagoEfectivoeCash SafetyPayeCash Settlement Report

Update timeline

  1. investigating Oct 20, 2026, 07:03 PM UTC

    We are investigating issues with our paysafecard payment API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress. If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe Reference ID: INC0325720

  2. identified Oct 21, 2026, 09:34 AM UTC

    The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID: INC0325720

  3. identified Oct 21, 2026, 03:34 PM UTC

    We are continuing to work on a fix for this issue.

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