Paysafe incident

Service Disruption - Cardinal

Resolved after 1 hour 16 minutes, affecting Cardinal Commerce (3DS2), on July 15, 2026.

resolved Jul 15, 2026, 08:35 AM UTC

The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Cardinal was remediating the situation. MIM Paysafe Reference ID:INC0314049

Started
Jul 15, 2026, 07:19 AM UTC
Resolved
Jul 15, 2026, 08:35 AM UTC
Duration
1h 16m
Detected by Pingoru
Jul 15, 2026, 07:19 AM UTC

Affected components

Cardinal Commerce (3DS2)

Update timeline

  1. investigating Jul 15, 2026, 07:19 AM UTC

    Our partner Cardinal is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0314049

  2. identified Jul 15, 2026, 07:47 AM UTC

    Our provider Cardinal has identified the root cause and is working on implementing a solution. MIM Paysafe Reference ID: INC0314049

  3. monitoring Jul 15, 2026, 08:20 AM UTC

    Our provider Cardinal implemented a solution and we are monitoring the impacted services. MIM Paysafe Reference ID: INC0314049

  4. resolved Jul 15, 2026, 08:35 AM UTC

    The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Cardinal was remediating the situation. MIM Paysafe Reference ID:INC0314049

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