Paysafe incident

Service Disruption - Skrill/Neteller merchant portal

Minor Resolved View vendor source →

Paysafe experienced a minor incident on July 9, 2026 affecting Skrill Merchant Portal and Neteller Merchant Portal and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 12:36 PM UTC
Resolved
Jul 09, 2026, 12:59 PM UTC
Duration
22m
Detected by Pingoru
Jul 09, 2026, 12:36 PM UTC

Affected components

Skrill Merchant PortalNeteller Merchant PortalOPTIC Portal

Update timeline

  1. investigating Jul 09, 2026, 12:36 PM UTC

    We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0313398

  2. monitoring Jul 09, 2026, 12:55 PM UTC

    A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0313398

  3. resolved Jul 09, 2026, 12:59 PM UTC

    The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0313398