Paysafe incident
Service Disruption - Consumer Wallet Withrawals to JP Morgan bank accounts
Resolved after 5 hours, affecting Skrill Consumer Wallet, on May 16, 2026.
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0307233
Affected components
Update timeline
- investigating May 16, 2026, 11:35 AM UTC
We are investigating an issue with user withdrawals from Skrill Consumer Wallets to JP Morgan bank accounts. We are investigating alongside the bank with the highest priority. Further updates will follow. MIM Paysafe Reference ID: INC0307233
- resolved May 16, 2026, 04:35 PM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0307233
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