Paysafe incident

Service Disruption - Consumer Wallet Withrawals to JP Morgan bank accounts

Minor Resolved View vendor source →

Paysafe experienced a minor incident on May 16, 2026 affecting Skrill Consumer Wallet, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 11:35 AM UTC
Resolved
May 16, 2026, 04:35 PM UTC
Duration
5h
Detected by Pingoru
May 16, 2026, 11:35 AM UTC

Affected components

Skrill Consumer Wallet

Update timeline

  1. investigating May 16, 2026, 11:35 AM UTC

    We are investigating an issue with user withdrawals from Skrill Consumer Wallets to JP Morgan bank accounts. We are investigating alongside the bank with the highest priority. Further updates will follow. MIM Paysafe Reference ID: INC0307233

  2. resolved May 16, 2026, 04:35 PM UTC

    The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0307233