Payrexx Outage History

This incident has been resolved.

Summary: Between March 17, 16:00 UTC and March 18, 12:00 UTC, we experienced intermittent issues where some static files (CSS, JavaScript, and images) failed to load via our CDN. Impact: This occurred specifically when a certain number of requests were made within a short period, triggering a WAF security challenge. For affected users, this led to rendering issues in the UI and prevented some payments from being completed. Resolution: We have adjusted the WAF challenge thresholds to correctly handle high-frequency requests for static assets. The service has been fully stable since 12:00 UTC. We apologize for the inconvenience.

Merchants using just the plugin integrations (without custom webhooks) experienced delivery delays between 4:04 and 7:16 UTC. All pending webhooks have now been sent.

Incident Status: Resolved Message: Between 19:04 UTC and 22:50 UTC on Saturday, February 7th, 2026, our platform experienced intermittent performance issues and brief connectivity outages. Analysis: Our monitoring identified an unusually high volume of malicious traffic patterns (automated SQL injection attempts). While our security layers blocked these attempts, the massive surge in requests acted as a Distributed Denial of Service (DDoS), leading to temporary API timeouts for some users. Timeline (UTC): - 19:04 – 19:06: Service interruption (2 min) - 19:26 – 19:27: Brief outage (1 min) - 19:58 – 19:59: Brief outage (1 min) - 20:30 – 20:31: Brief outage (1 min) - 22:49 – 22:50: Final brief interruption (1 min) - 22:50: Mitigation complete; system stability fully restored. We have since updated our edge security filtering to handle similar traffic spikes in the future better.

The problem has been identified and resolved. The platform has been fully accessible again since 11:12 AM (UTC).

This incident has been resolved.

This incident has been resolved.

The issues causing performance degradation and partial unavailability between 10:29 UTC and 11:04 UTC have been fully resolved.

Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible on Dec. 05.12.2025 between 08:56 - 09:20 UTC. All services are actually up-to-date and back in operation.

Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible between 11:48 - 14:42 UTC. All services are actually up-to-date and back in operation.

Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible between 11:59 - 12:18 UTC. All services are actually up-to-date and back in operation.

We have confirmed that the fix implemented has been successful, and all POS terminal services are now fully operational. Based on our transaction logs, the service disruption appears to have lasted from 2025-11-05 12:42:07 CET until 2025-11-05 13:07:28 CET. All systems have been stable since recovery. Our team will conduct a post-incident review to determine the root cause and implement measures to prevent a recurrence. If you continue to experience any connectivity issues, please try restarting your terminal. We sincerely apologize for the impact this disruption caused.

Resolved: We experienced a period of degraded performance affecting our PSP Adapter (External) payments for Payrexx white-label platforms. Following a patch release, this component began failing to process payments correctly. The issue started at 11:34 UTC and was detected by our team after approximately 15 minutes. We immediately implemented and deployed a fix, which successfully restored full functionality by 12:33 UTC. All affected services are now operating normally. We apologize for the disruption and are conducting an internal review to prevent recurrence.

The fix has been successfully deployed, and payment processing is back to normal.

This incident has been resolved.

This incident has been resolved.

We would like to inform you that the outage affecting the Apple Pay payment method has been resolved. The fault occurred on 27 August, between 10 AM - 5:00 PM. Due to a technical error, Apple Pay payments via Payrexx Pay were temporarily not possible. Our technical team identified the problem and successfully resolved it with a hotfix on 27 August at PM 5:00. Apple Pay is since then available to you again without restrictions.

On 19/08/2025 between approx. 15:00 and 18:30 there was a critical overload of our API infrastructure, which led to considerable latency and partial outages for all customers. The services have been stable again since 19/08/2025 18:30.

This incident has been resolved.

The problem with sending the invoices has been fixed with a hotfix. Correct functioning is still being monitored. We recommend deleting the affected invoices and creating new invoices.

Current Status Resolved Status Update Incident: Resolved The issue was found and solved. The situation is stable and Twint is fully available again. Next steps on Twint: extra monitoring established and start of problem management Incident Start Time 05/06/2025, 14:34 CEST | 05/06/2025, 12:34 UTC Incident End Time 05/06/2025, 14:49 CEST | 05/06/2025, 12:49 UTC

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.