PayRetailers experienced a minor incident on April 29, 2026 affecting Payins, lasting 2d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2026, 02:22 PM UTC
We have detected a decline in conversion rates for deposits for the following payment methods: - Banco de Chile - Banco Estado - Banco Falabella - Banco Santander - BCI - Khipu Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified Apr 30, 2026, 02:40 PM UTC
We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.
- resolved May 02, 2026, 04:09 AM UTC
This incident has been resolved.