PayRetailers experienced a notice incident on March 26, 2026 affecting Payins, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Payins
Update timeline
- investigating Mar 26, 2026, 10:24 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- monitoring Mar 26, 2026, 10:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 11:09 AM UTC
This incident has been resolved.