PayPlug Outage History

PayPlug is up right now

PayPlug had 21 outages in the last 2 years totaling 1160h 46m of downtime — averaging 0.9 incidents per month.

There were 21 PayPlug outages since September 12, 2024 totaling 1160h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payplug.com

Minor July 21, 2026

Incident Portail / Portail unavailable / Portail Indisponibile

Detected by Pingoru
Jul 21, 2026, 12:59 PM UTC
Resolved
Jul 21, 2026, 02:15 PM UTC
Duration
1h 15m
Affected: Paiements e-commerce
Timeline · 5 updates
  1. investigating Jul 21, 2026, 12:59 PM UTC

    FR Nous avons identifié un problème avec les liens de paiements qui ne remontent pas dans le Portail. Nos équipes sont mobilisées pour résoudre le problème. EN We have identified an issue affecting payment links, which are not appearing in the Portal. Our teams are fully mobilised to resolve the issue. IT Abbiamo identificato un problema per cui i link di pagamento non vengono visualizzati nel Portale. I nostri team sono mobilitati per risolvere il problema.

  2. investigating Jul 21, 2026, 01:16 PM UTC

    FR Les investigations sont toujours en cours. Nous reviendrons vers vous dans 15 minutes. EN Investigations are still ongoing. We will provide you with a further update in 15 minutes. IT Le indagini sono ancora in corso. Vi aggiorneremo tra 15 minuti.

  3. investigating Jul 21, 2026, 01:27 PM UTC

    FR L'incident affecte également la remontée des transactions qui peuvent apparaître avec du retard. Nos équipes sont mobilisées pour résoudre le problème. EN The incident is also affecting the display of transactions, which may appear with a delay. Our teams are fully mobilised to resolve the issue. IT L'incidente interessa anche la visualizzazione delle transazioni, che potrebbero comparire con ritardo. I nostri team sono mobilitati per risolvere il problema.

  4. monitoring Jul 21, 2026, 01:38 PM UTC

    FR Le service est revenu à la normal depuis 15h30. Nos équipes continuent de monitorer le service. EN The service has been back to normal since 3:30 pm. Our teams continue to monitor the service. IT Il servizio è tornato alla normalità dalle ore 15:30. I nostri team continuano a monitorare il servizio.

  5. resolved Jul 21, 2026, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 7, 2026

Incident plateforme de paiement / Payment platform incident / Incidente della piattaforma di pagamento

Detected by Pingoru
Jun 07, 2026, 04:43 AM UTC
Resolved
Jun 07, 2026, 05:28 AM UTC
Duration
44m
Affected: Paiements e-commercePaiements en magasin NexoPaiements en magasin proxypointPaiements en magasin MagellanMoyens de paiements alternatifs
Timeline · 3 updates
  1. investigating Jun 07, 2026, 04:43 AM UTC

    FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins. L'incident est en cours d'analyse. EN We have identified issues affecting online and in-store payments. An investigation is in progress. IT Abbiamo identificato delle difficoltà nei pagamenti online e nei punti vendita. L'incidente è in fase di analisi.

  2. investigating Jun 07, 2026, 05:05 AM UTC

    FR Nous avons identifié des difficultés sur la plateforme de paiement. Après analyse, il apparaît que l’incident est externe à notre plateforme. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN We have identified issues on the payment platform. Following analysis, it appears that the incident is external to our platform. We will keep you informed of any developments as soon as further information becomes available. IT Abbiamo identificato delle difficoltà sulla piattaforma di pagamento. Dopo un’analisi, risulta che l’incidente è esterno alla nostra piattaforma. Vi terremo aggiornati sugli sviluppi non appena saranno disponibili nuove informazioni.

  3. resolved Jun 07, 2026, 05:28 AM UTC

    TSR-XXXX - Début / Start : 07/06/2026 06:15:00 CEST - Fin / End : 07/06/2026 06:58:00 CEST - Catégorie / Category : Production/ Processing - Responsabilité / Responsibility : Externe - Priorité / Priority : P1 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.

Read the full incident report →

Minor December 3, 2025

INCIDENT REVERSEMENT | Délai reversement 3 décembre / 3rd of December settlement delay

Detected by Pingoru
Dec 03, 2025, 10:36 AM UTC
Resolved
Dec 05, 2025, 11:20 AM UTC
Duration
2d
Affected: Reversement / Settlement
Timeline · 4 updates
  1. investigating Dec 03, 2025, 10:36 AM UTC

    FR Les reversements du 2 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December, originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.

  2. monitoring Dec 03, 2025, 10:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 04, 2025, 10:39 AM UTC

    FR Les reversements du 2 décembre ont bien été effectués. En revanche, les reversements du 3 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December have been successfully processed. However, the payouts for 3 December, which were originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.

  4. resolved Dec 05, 2025, 11:20 AM UTC

    FR Nous vous confirmons le reversement des transactions 3 décembre. Nous somes à jour sur les reversements. EN We confirm the payouts of the transactions from 3 December. We are up to date with the payouts. IT Vi confermiamo il rimborso delle transazioni del 3 dicembre. Siamo aggiornati sui rimborsi.

Read the full incident report →

Notice November 15, 2024

Prestashop 4.14 – Problème de paiement / Problema di pagamento / Payment issue

Detected by Pingoru
Nov 15, 2024, 02:15 PM UTC
Resolved
Nov 15, 2024, 02:15 PM UTC
Duration
Timeline · 1 update
  1. resolved Nov 15, 2024, 02:15 PM UTC

    FR Nous invitons nos marchands utilisant notre module Prestashop 4.14 à le mettre à jour vers la version 4.14.2. Celle-ci corrige des dysfonctionnements impactant le bon fonctionnement des paiements. IT Invitiamo i nostri commercianti che utilizzano il nostro modulo Prestashop 4.14 ad aggiornarlo alla versione 4.14.2. Quest'ultima corregge i malfunzionamenti che incidono sul buon funzionamento dei pagamenti. EN We invite our merchants using our Prestashop 4.14 module to upgrade to version 4.14.2. This corrects malfunctions impacting the payments.

Read the full incident report →

Major September 12, 2024

INCIDENT PROCESSING | Perturbations terminaux de paiement / Payment terminals disruptions

Detected by Pingoru
Sep 12, 2024, 09:57 AM UTC
Resolved
Sep 12, 2024, 10:26 AM UTC
Duration
29m
Timeline · 3 updates
  1. investigating Sep 12, 2024, 09:57 AM UTC

    FR Nous avons identifié des difficultés sur certains terminaux de paiement. Cet incident concerne une route d'acquisition spécifique et vous n'êtes pas tous concernés. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on some payment terminals. This incident affects one acquisition route, not all of you are affected. An investigation is in progress.

  2. monitoring Sep 12, 2024, 10:13 AM UTC

    TSR-436 - Début / Start : 12/09/2024 - Fin / End : 12/09/2024 12.07AM CEST - Catégorie / Category : Production - Terminaux de paiement / Payment terminals - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service EN Incident is now resolved and service restored. Service recovery is still under monitoring

  3. resolved Sep 12, 2024, 10:26 AM UTC

    This incident has been resolved.

Read the full incident report →