PayFit incident

Service degraded

Minor Resolved View vendor source →

PayFit experienced a minor incident on October 20, 2025 affecting Login page and Payslip preview and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:57 AM UTC
Resolved
Oct 21, 2025, 11:46 AM UTC
Duration
1d 3h
Detected by Pingoru
Oct 20, 2025, 07:57 AM UTC

Affected components

Login pagePayslip previewRun PayrollLeave managementImportsContract terminationExpensesStandard integrationsHelp centerCustom integrations

Update timeline

  1. investigating Oct 20, 2025, 07:57 AM UTC

    We are currently experiencing issues with our service related to one of our Third-parties, including the slow loading of certain pages. Our team is working hard to resolve the problem as soon as possible. We sincerely apologise for the inconvenience. Impact: 🇫🇷 🇬🇧 🇪🇸 customers

  2. monitoring Oct 20, 2025, 09:54 AM UTC

    Our team has identified the root cause of the outage, and PayFit is gradually being restored. We are closely monitoring the situation and will continue to provide updates.

  3. resolved Oct 21, 2025, 11:46 AM UTC

    The outage has been resolved, and PayFit is now fully operational. Thank you for your patience while we resolved this issue. We are working on ways to prevent similar incidents in the future.