PayFit Outage History

PayFit is up right now

PayFit had 5 outages in the last 2 years totaling 34h 54m of downtime — averaging 0.2 incidents per month.

There were 5 PayFit outages since June 10, 2025 totaling 34h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payfit.com

Minor September 17, 2026

Degraded service: Unable to call back customers when requested

Detected by Pingoru
Sep 17, 2026, 08:07 AM UTC
Resolved
Sep 17, 2026, 08:22 AM UTC
Duration
15m
Affected: Help center
Timeline · 2 updates
  1. investigating Sep 17, 2026, 07:47 AM UTC

    We are currently experiencing issues with our ability to call back customers who request it. Our team is working hard to resolve the problem as soon as possible. We sincerely apologise for the inconvenience. Impact: 🇫🇷

  2. resolved Sep 17, 2026, 08:23 AM UTC

    The outage has been resolved, and PayFit is now fully operational. Thank you for your patience while we resolved this issue. We are working on ways to prevent similar incidents in the future.

Read the full incident report →

Minor September 16, 2026

Support-related features degraded due to Salesforce worldwide incident

Detected by Pingoru
Sep 16, 2026, 08:00 AM UTC
Resolved
Sep 16, 2026, 01:28 PM UTC
Duration
5h 28m
Affected: Help center
Timeline · 2 updates
  1. investigating Sep 16, 2026, 09:20 AM UTC

    Multiple features/services related to Payfit’s customer service and help are down due to an ongoing Salesforce incident (https://status.salesforce.com/incidents/20004433). The following impacts can be noticed in the app: Livechat fully unavailable Support “Inbox” empty - users can still create support tickets, but they won’t appear in the Inbox during the incident, and we will only be able to handle them once the incident is solved

  2. resolved Sep 16, 2026, 01:28 PM UTC

    Salesforce mitigated the incident on their end, and the Inbox and Live chat features are available again in the Payfit app.

Read the full incident report →

Minor April 27, 2026

Service degraded due to AWS outage in the Paris region

Detected by Pingoru
Apr 27, 2026, 10:58 AM UTC
Resolved
Apr 27, 2026, 11:59 AM UTC
Duration
1h 1m
Affected: Payslip previewRun PayrollLeave managementImportsContract terminationHelp center
Timeline · 1 update
  1. resolved Apr 27, 2026, 11:59 AM UTC

    From 12:58 to 13:24 CEST, an AWS outage in the Paris region (power outage in one of their datacenters) caused widespread service disruption across our app and some connected services. While the AWS issue has been resolved, you may have experienced temporary unavailability, delays, or intermittent slowness while it was ongoing or during recovery. We continue to monitor performance and stabilize affected components.

Read the full incident report →

Minor October 20, 2025

Service degraded

Detected by Pingoru
Oct 20, 2025, 07:57 AM UTC
Resolved
Oct 21, 2025, 11:46 AM UTC
Duration
1d 3h
Affected: Login pagePayslip previewRun PayrollLeave managementImportsContract terminationExpensesStandard integrationsHelp centerCustom integrations
Timeline · 3 updates
  1. investigating Oct 20, 2025, 07:57 AM UTC

    We are currently experiencing issues with our service related to one of our Third-parties, including the slow loading of certain pages. Our team is working hard to resolve the problem as soon as possible. We sincerely apologise for the inconvenience. Impact: 🇫🇷 🇬🇧 🇪🇸 customers

  2. monitoring Oct 20, 2025, 09:54 AM UTC

    Our team has identified the root cause of the outage, and PayFit is gradually being restored. We are closely monitoring the situation and will continue to provide updates.

  3. resolved Oct 21, 2025, 11:46 AM UTC

    The outage has been resolved, and PayFit is now fully operational. Thank you for your patience while we resolved this issue. We are working on ways to prevent similar incidents in the future.

Read the full incident report →

Major June 10, 2025

Service fully restored

Detected by Pingoru
Jun 10, 2025, 03:38 PM UTC
Resolved
Jun 10, 2025, 03:59 PM UTC
Duration
20m
Affected: Login pagePayslip previewRun PayrollLeave managementImportsContract terminationExpensesStandard integrationsHelp centerCustom integrations
Timeline · 2 updates
  1. investigating Jun 10, 2025, 03:38 PM UTC

    The outage has been resolved, and PayFit is now fully operational. Thank you for your patience while we resolved this issue. We are working on ways to prevent similar incidents in the future.

  2. resolved Jun 10, 2025, 03:59 PM UTC

    The outage has been resolved, and PayFit is now fully operational. Thank you for your patience while we resolved this issue. We are working on ways to prevent similar incidents in the future.

Read the full incident report →