PayFit incident
Support-related features degraded due to Salesforce worldwide incident
Resolved after 5 hours 28 minutes, affecting Help center, on September 16, 2026.
Salesforce mitigated the incident on their end, and the Inbox and Live chat features are available again in the Payfit app.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:20 AM UTC
Multiple features/services related to Payfit’s customer service and help are down due to an ongoing Salesforce incident (https://status.salesforce.com/incidents/20004433). The following impacts can be noticed in the app: Livechat fully unavailable Support “Inbox” empty - users can still create support tickets, but they won’t appear in the Inbox during the incident, and we will only be able to handle them once the incident is solved
- resolved Sep 16, 2026, 01:28 PM UTC
Salesforce mitigated the incident on their end, and the Inbox and Live chat features are available again in the Payfit app.
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