PayFit incident
Degraded service: Unable to call back customers when requested
Resolved after 15 minutes, affecting Help center, on September 17, 2026.
The outage has been resolved, and PayFit is now fully operational. Thank you for your patience while we resolved this issue. We are working on ways to prevent similar incidents in the future.
Affected components
Update timeline
- investigating Sep 17, 2026, 07:47 AM UTC
We are currently experiencing issues with our ability to call back customers who request it. Our team is working hard to resolve the problem as soon as possible. We sincerely apologise for the inconvenience. Impact: 🇫🇷
- resolved Sep 17, 2026, 08:23 AM UTC
The outage has been resolved, and PayFit is now fully operational. Thank you for your patience while we resolved this issue. We are working on ways to prevent similar incidents in the future.
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