Paydock had 9 outages in the last 2 years totaling 8h 34m of downtime — averaging 0.4 incidents per month.
There were 9 Paydock outages since September 18, 2024 totaling 8h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
Following the earlier incident, Paydock experienced a second period of degraded performance beginning 04:49 UTC (14:49 AEST). The affected window — during which several internal services in the payment path were unavailable — was 05:29–05:49 UTC (15:29–15:49 AEST). Performance stabilised shortly after, and full recovery was confirmed by 07:05 UTC (17:05 AEST).
Our monitoring has alerted us to issues affecting Portal access, as well as payment processing. We're actively investigating this, and we'll provide updates to this page as soon as we have more information.
We've identified the cause of the issue, and have restored access to the dashboard, as well as unblocked payment processing. There may still be issues with messaging services (notifications, audit logs), we are still working to restore all functionality.
All services have been restored to full functionality. Please reach out to [email protected] if you are still experiencing any issues.
We are currently experiencing issues with Payment throughput, we are investigating.
Platform stability has returned, we are currently monitoring.
Issues with Payment throughput were resolved at 3:23pm AEDT
We are currently investigating reported Platform Degradation with API and dashboard.
This incident has been resolved.
We're currently seeing slow response times and an increase in errors from Gpayments. Gpayments has confirmed they are investigating an incident on their end.
Gpayments have advised that the issue has been resolved, no errors have been observed since 6:50pm AEST.
Temporary unavailability and degraded performance of POST//v1/charges/wallet and POST//v1/charges endpoints due to a configuration change to reinforce the Platform's security. Customers of the unaffected instances were still able to complete their transactions. The incident itself started at 16:38 PM UTC and finished at 17:47 PM UTC.
On the 22/01/2025 Between 09:45 PM and 10:17PM AEDT We experienced a major outage affecting 50% of our instances, meaning that 50% of the instances continued to function correctly. However, the misconfiguration had a direct impact on customers attempting to make card and wallet payments. Customers on the affected instances were unable to complete transactions, which caused a significant disruption. That said, customers on unaffected instances were still able to transact normally, ensuring some continuity of service.
We are currently investigating the issue.
The Incident has been resolved.
We are experiencing intermittent issues with Afterpay V1 transactions, which appear to be related to an external issue with Afterpay. We are actively addressing this with their team.
We are continuing to investigate this issue.
This issue was a confirmed issue with Afterpay affecting Afterpay v1. The service was restored by Afterpay at 4:20 PM AEST.