Paydock experienced a critical incident on May 12, 2026 affecting Paydock API and Paydock Dashboard, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 09:47 AM UTC
Our monitoring has alerted us to issues affecting Portal access, as well as payment processing. We're actively investigating this, and we'll provide updates to this page as soon as we have more information.
- identified May 12, 2026, 10:15 AM UTC
We've identified the cause of the issue, and have restored access to the dashboard, as well as unblocked payment processing. There may still be issues with messaging services (notifications, audit logs), we are still working to restore all functionality.
- resolved May 12, 2026, 11:09 AM UTC
All services have been restored to full functionality. Please reach out to [email protected] if you are still experiencing any issues.