Paydock incident

We are currently experiencing issues with Payment throughput.

Critical Resolved View vendor source →

Paydock experienced a critical incident on October 16, 2025 affecting Paydock API, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 04:18 AM UTC
Resolved
Oct 16, 2025, 05:23 AM UTC
Duration
1h 5m
Detected by Pingoru
Oct 16, 2025, 04:18 AM UTC

Affected components

Paydock API

Update timeline

  1. investigating Oct 16, 2025, 04:18 AM UTC

    We are currently experiencing issues with Payment throughput, we are investigating.

  2. monitoring Oct 16, 2025, 04:50 AM UTC

    Platform stability has returned, we are currently monitoring.

  3. resolved Oct 16, 2025, 05:49 AM UTC

    Issues with Payment throughput were resolved at 3:23pm AEDT