Paydock Outage History

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Paydock had 5 outages in the last 2 years totaling 7h 52m of downtime — averaging 0.2 incidents per month.

There were 5 Paydock outages since October 16, 2025 totaling 7h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://paydock.statuspage.io

Minor October 8, 2026

Degraded Payment Processing

Detected by Pingoru
Oct 08, 2026, 05:04 AM UTC
Resolved
Oct 08, 2026, 07:05 AM UTC
Duration
2h 1m
Affected: Paydock API
Timeline · 3 updates
  1. investigating Oct 08, 2026, 05:04 AM UTC

    We're currently investigating an issue affecting payment processing. Some customers may experience delays or failures when completing payments. Our team is actively working to identify the cause, and we'll provide an update as soon as we have more information.

  2. identified Oct 08, 2026, 05:27 AM UTC

    We've identified that the payment degradation is linked to an unusually high volume of traffic. Some customers may continue to experience delays or failed payments while we put mitigations in place. We'll share another update as soon as we have more information.

  3. resolved Oct 08, 2026, 07:05 AM UTC

    This incident has been resolved. An unusually high volume of traffic affected our payment processing systems, causing delays and failed payments for some customers. We've put additional protections in place, and payment processing has been operating normally since. We'll continue to monitor closely. We apologise for the disruption, and thank you for your patience.

Read the full incident report →

Notice July 24, 2026

Degraded performance on Paydock platform

Detected by Pingoru
Jul 24, 2026, 04:45 AM UTC
Resolved
Jul 24, 2026, 04:45 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 27, 2026, 06:42 AM UTC

    Following the earlier incident, Paydock experienced a second period of degraded performance beginning 04:49 UTC (14:49 AEST). The affected window — during which several internal services in the payment path were unavailable — was 05:29–05:49 UTC (15:29–15:49 AEST). Performance stabilised shortly after, and full recovery was confirmed by 07:05 UTC (17:05 AEST).

Read the full incident report →

Critical May 12, 2026

Paydock Platform Outage

Detected by Pingoru
May 12, 2026, 09:47 AM UTC
Resolved
May 12, 2026, 11:09 AM UTC
Duration
1h 21m
Affected: Paydock APIPaydock Dashboard
Timeline · 3 updates
  1. investigating May 12, 2026, 09:47 AM UTC

    Our monitoring has alerted us to issues affecting Portal access, as well as payment processing. We're actively investigating this, and we'll provide updates to this page as soon as we have more information.

  2. identified May 12, 2026, 10:15 AM UTC

    We've identified the cause of the issue, and have restored access to the dashboard, as well as unblocked payment processing. There may still be issues with messaging services (notifications, audit logs), we are still working to restore all functionality.

  3. resolved May 12, 2026, 11:09 AM UTC

    All services have been restored to full functionality. Please reach out to [email protected] if you are still experiencing any issues.

Read the full incident report →

Critical October 16, 2025

We are currently experiencing issues with Payment throughput.

Detected by Pingoru
Oct 16, 2025, 04:18 AM UTC
Resolved
Oct 16, 2025, 05:23 AM UTC
Duration
1h 5m
Affected: Paydock API
Timeline · 3 updates
  1. investigating Oct 16, 2025, 04:18 AM UTC

    We are currently experiencing issues with Payment throughput, we are investigating.

  2. monitoring Oct 16, 2025, 04:50 AM UTC

    Platform stability has returned, we are currently monitoring.

  3. resolved Oct 16, 2025, 05:49 AM UTC

    Issues with Payment throughput were resolved at 3:23pm AEDT

Read the full incident report →

Major October 16, 2025

Platform Degradation - API and Dashboard

Detected by Pingoru
Oct 16, 2025, 03:24 AM UTC
Resolved
Oct 16, 2025, 06:49 AM UTC
Duration
3h 25m
Affected: Paydock APIPaydock Dashboard
Timeline · 2 updates
  1. investigating Oct 16, 2025, 03:24 AM UTC

    We are currently investigating reported Platform Degradation with API and dashboard.

  2. resolved Oct 16, 2025, 06:49 AM UTC

    This incident has been resolved.

Read the full incident report →