Paydock experienced a minor incident on October 8, 2026 affecting Paydock API, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 05:04 AM UTC
We're currently investigating an issue affecting payment processing. Some customers may experience delays or failures when completing payments. Our team is actively working to identify the cause, and we'll provide an update as soon as we have more information.
- identified Oct 08, 2026, 05:27 AM UTC
We've identified that the payment degradation is linked to an unusually high volume of traffic. Some customers may continue to experience delays or failed payments while we put mitigations in place. We'll share another update as soon as we have more information.
- resolved Oct 08, 2026, 07:05 AM UTC
This incident has been resolved. An unusually high volume of traffic affected our payment processing systems, causing delays and failed payments for some customers. We've put additional protections in place, and payment processing has been operating normally since. We'll continue to monitor closely. We apologise for the disruption, and thank you for your patience.