Resolved after 15 minutes, affecting Crypto Transfers and Crypto Transfers and 1 more, on September 24, 2026.
This issue is resolved. Fee quote requests returned HTTP 500 errors from 18:38:47 to 18:39:51 UTC on September 24, 2026. The delayed withdrawals have completed. Customers who received a fee quote error can retry their request.
Affected components
Update timeline
- investigating Sep 24, 2026, 07:59 PM UTC
We are investigating elevated HTTP 500 errors when customers request crypto withdrawal fee quotes through the Paxos v2 API. Some customers may be unable to obtain a fee quote.
- monitoring Sep 24, 2026, 08:00 PM UTC
Crypto withdrawal fee quote requests are succeeding again. We are monitoring for further errors and confirming that delayed withdrawals finish processing.
- resolved Sep 24, 2026, 08:00 PM UTC
This issue is resolved. Fee quote requests returned HTTP 500 errors from 18:38:47 to 18:39:51 UTC on September 24, 2026. The delayed withdrawals have completed. Customers who received a fee quote error can retry their request.
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