pawaPay incident

Performance degradation affecting Malawi Airtel services

Resolved after 3 hours 25 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on August 29, 2026.

monitoring Aug 29, 2026, 04:06 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Aug 29, 2026, 01:30 AM UTC
Resolved
Aug 29, 2026, 04:55 AM UTC
Duration
3h 25m
Detected by Pingoru
Aug 29, 2026, 01:30 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Aug 29, 2026, 01:30 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 29, 2026, 04:06 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 29, 2026, 04:55 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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