pawaPay incident

Performance degradation affecting Zambia Airtel services

Resolved after 29 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on August 28, 2026.

identified Aug 28, 2026, 09:19 PM UTC

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

Started
Aug 28, 2026, 09:12 PM UTC
Resolved
Aug 28, 2026, 09:42 PM UTC
Duration
29m
Detected by Pingoru
Aug 28, 2026, 09:12 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Aug 28, 2026, 09:12 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. identified Aug 28, 2026, 09:19 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  3. resolved Aug 28, 2026, 09:42 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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