Performance degradation affecting Nigeria MTN services

Update timeline

1. identified Aug 27, 2026, 11:36 AM UTC

   We have identified instability in Nigeria MTN services. We have escalated this to the MMO for resolution.

2. monitoring Aug 27, 2026, 11:53 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Aug 27, 2026, 12:49 PM UTC

   We are continuing to monitor for any further issues.

4. identified Aug 27, 2026, 12:50 PM UTC

   We have identified instability in Nigeria MTN services. We have escalated this to the MMO for resolution.

5. identified Aug 27, 2026, 05:07 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Aug 27, 2026, 05:15 PM UTC

   We have identified instability in Nigeria MTN services. We have escalated this to the MMO for resolution.

7. monitoring Aug 27, 2026, 08:24 PM UTC

   We are seeing improvements in overall traffic and will keep monitoring the results.

8. monitoring Aug 27, 2026, 09:15 PM UTC

   We have identified instability in Nigeria MTN services. We have escalated this to the MMO for resolution.

9. identified Aug 28, 2026, 12:55 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

10. identified Aug 29, 2026, 02:49 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

11. identified Aug 30, 2026, 09:07 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

12. identified Aug 31, 2026, 10:14 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

13. identified Sep 03, 2026, 11:46 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

14. identified Sep 04, 2026, 06:12 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

15. identified Sep 05, 2026, 03:36 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

16. identified Sep 06, 2026, 06:25 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

17. identified Sep 07, 2026, 01:59 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

18. identified Sep 07, 2026, 05:07 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

19. identified Sep 08, 2026, 12:05 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

20. identified Sep 11, 2026, 06:49 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

21. identified Sep 11, 2026, 07:36 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

22. identified Sep 12, 2026, 06:24 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

23. identified Sep 12, 2026, 08:44 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

24. identified Sep 13, 2026, 04:36 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

25. identified Sep 13, 2026, 01:59 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

26. identified Sep 14, 2026, 03:38 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

27. identified Sep 14, 2026, 12:02 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

28. identified Sep 15, 2026, 04:19 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

29. identified Sep 16, 2026, 05:31 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

30. identified Sep 17, 2026, 10:34 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

31. identified Sep 17, 2026, 07:37 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

32. identified Sep 18, 2026, 04:46 AM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

33. identified Sep 18, 2026, 09:03 PM UTC

    We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

34. monitoring Sep 18, 2026, 11:18 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

35. resolved Sep 19, 2026, 03:21 AM UTC

    The incident has been resolved. We apologise for the inconvenience.