pawaPay incident

Performance degradation affecting Uganda Airtel services

Resolved after 5 hours 31 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on August 27, 2026.

monitoring Aug 27, 2026, 02:37 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Aug 27, 2026, 09:28 AM UTC
Resolved
Aug 27, 2026, 03:00 PM UTC
Duration
5h 31m
Detected by Pingoru
Aug 27, 2026, 09:28 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Aug 27, 2026, 09:28 AM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 27, 2026, 02:37 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 27, 2026, 03:00 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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