pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 26, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 5d 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 10:28 AM UTC
Resolved
Aug 31, 2026, 03:41 PM UTC
Duration
5d 5h
Detected by Pingoru
Aug 26, 2026, 10:28 AM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Aug 26, 2026, 10:28 AM UTC

    We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

  2. identified Aug 26, 2026, 05:10 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Aug 27, 2026, 03:49 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. identified Aug 27, 2026, 06:34 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  5. identified Aug 27, 2026, 07:46 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  6. identified Aug 27, 2026, 08:48 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  7. monitoring Aug 27, 2026, 11:18 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  8. monitoring Aug 27, 2026, 01:02 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  9. monitoring Aug 27, 2026, 03:14 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  10. monitoring Aug 28, 2026, 12:54 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  11. identified Aug 28, 2026, 04:23 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  12. identified Aug 29, 2026, 07:46 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  13. identified Aug 29, 2026, 08:45 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  14. identified Aug 29, 2026, 02:49 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  15. identified Aug 30, 2026, 09:08 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  16. identified Aug 31, 2026, 10:17 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  17. monitoring Aug 31, 2026, 10:57 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  18. resolved Aug 31, 2026, 03:41 PM UTC

    This incident has been resolved.