pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 1, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 09:10 PM UTC
Resolved
May 02, 2026, 12:04 AM UTC
Duration
2h 54m
Detected by Pingoru
May 01, 2026, 09:10 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating May 01, 2026, 09:10 PM UTC

    We are experiencing [degraded performance in/an outage of] the Zambia Zamtel services. We are investigating the issue.

  2. monitoring May 01, 2026, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 02, 2026, 12:04 AM UTC

    This incident has been resolved.