pawaPay incident

Performance degradation affecting Vodacom Tanzania services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 21, 2026 affecting Vodacom :: Web Deposit and Vodacom :: USSD Deposit and 1 more component, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 08:15 PM UTC
Resolved
Aug 22, 2026, 01:14 AM UTC
Duration
4h 58m
Detected by Pingoru
Aug 21, 2026, 08:15 PM UTC

Affected components

Vodacom :: Web DepositVodacom :: USSD DepositVodacom :: Payout

Update timeline

  1. identified Aug 21, 2026, 08:15 PM UTC

    We have identified instability in Tanzania Vodacom services. We have escalated this to the MMO for resolution.

  2. identified Aug 21, 2026, 08:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 21, 2026, 08:54 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Aug 22, 2026, 01:14 AM UTC

    The incident has been resolved. We apologise for the inconvenience.