pawaPay incident

Performance degradation affecting Malawi Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 20, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 10:52 PM UTC
Resolved
Aug 21, 2026, 01:52 AM UTC
Duration
3h
Detected by Pingoru
Aug 20, 2026, 10:52 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Aug 20, 2026, 10:52 PM UTC

    We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.

  2. identified Aug 20, 2026, 11:08 PM UTC

    Airtel Malawi is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

  3. monitoring Aug 21, 2026, 12:53 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Aug 21, 2026, 01:52 AM UTC

    The incident has been resolved. We apologise for the inconvenience.