pawaPay incident
Performance degradation affecting Malawi Airtel services
Resolved after 3 hours, affecting Airtel :: Web Deposit and Airtel :: Payout, on August 20, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Aug 20, 2026, 10:52 PM UTC
We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.
- identified Aug 20, 2026, 11:08 PM UTC
Airtel Malawi is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- monitoring Aug 21, 2026, 12:53 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 21, 2026, 01:52 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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