pawaPay incident

Performance degradation affecting Zambia Zamtel NFS services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 20, 2026 affecting NFS :: Zamtel :: Payout, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 05:38 AM UTC
Resolved
Aug 20, 2026, 09:56 AM UTC
Duration
4h 17m
Detected by Pingoru
Aug 20, 2026, 05:38 AM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. identified Aug 20, 2026, 05:38 AM UTC

    We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.

  2. monitoring Aug 20, 2026, 09:30 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 20, 2026, 09:56 AM UTC

    The incident has been resolved. We apologise for the inconvenience.