pawaPay incident

Performance degradation affecting MTN Uganda services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 19, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 02:51 PM UTC
Resolved
Aug 19, 2026, 04:54 PM UTC
Duration
2h 3m
Detected by Pingoru
Aug 19, 2026, 02:51 PM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. identified Aug 19, 2026, 02:51 PM UTC

    We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 19, 2026, 04:00 PM UTC

    We are seeing a healthier traffic and are monitoring the results

  3. resolved Aug 19, 2026, 04:54 PM UTC

    The incident has been resolved. We apologise for the inconvenience.