pawaPay incident

Performance degradation affecting Lesotho M-Pesa services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 17, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: Payout, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 10:56 PM UTC
Resolved
Aug 18, 2026, 06:07 AM UTC
Duration
7h 10m
Detected by Pingoru
Aug 17, 2026, 10:56 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: Payout

Update timeline

  1. investigating Aug 17, 2026, 10:56 PM UTC

    We are experiencing an outage of the Lesotho M-Pesa services. We are investigating the issue.

  2. monitoring Aug 18, 2026, 12:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 18, 2026, 12:24 AM UTC

    We are experiencing an outage of the Lesotho M-Pesa services. We are investigating the issue.

  4. monitoring Aug 18, 2026, 02:13 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Aug 18, 2026, 06:07 AM UTC

    This incident has been resolved.