pawaPay incident

Performance degradation affecting Uganda MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 16, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2026, 11:05 AM UTC
Resolved
Aug 16, 2026, 01:36 PM UTC
Duration
2h 30m
Detected by Pingoru
Aug 16, 2026, 11:05 AM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. identified Aug 16, 2026, 11:05 AM UTC

    We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 16, 2026, 12:10 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 16, 2026, 01:36 PM UTC

    The incident has been resolved. We apologise for the inconvenience.