pawaPay incident

Performance degradation affecting Zambia NFS services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 13, 2026 affecting NFS :: Zamtel :: Payout, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 05:44 PM UTC
Resolved
Aug 13, 2026, 08:41 PM UTC
Duration
2h 56m
Detected by Pingoru
Aug 13, 2026, 05:44 PM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. identified Aug 13, 2026, 05:44 PM UTC

    We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.

  2. monitoring Aug 13, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2026, 08:41 PM UTC

    This incident has been resolved.