pawaPay incident
Performance degradation affecting Nigeria Monnify services
pawaPay experienced a critical incident on October 20, 2026 affecting Monnify :: Web Deposit and Monnify :: Payout, lasting 8h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2026, 06:43 AM UTC
We have identified instability in Nigeria Monnify services. We have escalated this to the MMO for resolution.
- identified Oct 20, 2026, 06:51 AM UTC
We have identified instability in Nigeria Monnify services. We have escalated this to the MMO for resolution.
- monitoring Oct 20, 2026, 12:46 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Oct 20, 2026, 01:05 PM UTC
This is a quick update to inform you that we are still experiencing a degraded performance in our Monnify payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 20, 2026, 02:14 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 20, 2026, 03:21 PM UTC
The incident has been resolved. We apologise for the inconvenience.