pawaPay incident

Performance degradation affecting Uganda Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on October 20, 2026 affecting Airtel :: Payout, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 11:04 AM UTC
Resolved
Oct 20, 2026, 01:06 PM UTC
Duration
2h 1m
Detected by Pingoru
Oct 20, 2026, 11:04 AM UTC

Affected components

Airtel :: Payout

Update timeline

  1. identified Oct 20, 2026, 11:04 AM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 20, 2026, 11:16 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 20, 2026, 01:06 PM UTC

    The incident has been resolved. We apologise for the inconvenience.