pawaPay incident

Performance degradation affecting Airtel DRC MMO services

Resolved after 7 hours 14 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on October 19, 2026.

monitoring Oct 20, 2026, 05:58 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 19, 2026, 11:22 PM UTC
Resolved
Oct 20, 2026, 06:37 AM UTC
Duration
7h 14m
Detected by Pingoru
Oct 19, 2026, 11:22 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Oct 19, 2026, 11:22 PM UTC

    We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 20, 2026, 05:58 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 20, 2026, 06:37 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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