pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on August 11, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 09:27 PM UTC
Resolved
Aug 11, 2026, 11:53 PM UTC
Duration
2h 26m
Detected by Pingoru
Aug 11, 2026, 09:27 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating Aug 11, 2026, 09:27 PM UTC

    We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.

  2. monitoring Aug 11, 2026, 11:31 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 11, 2026, 11:53 PM UTC

    The incident has been resolved. We apologise for the inconvenience.