pawaPay incident

Performance degradation affecting NFS Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 29, 2026 affecting NFS :: Zamtel :: Payout, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 04:22 PM UTC
Resolved
Apr 29, 2026, 10:29 PM UTC
Duration
6h 6m
Detected by Pingoru
Apr 29, 2026, 04:22 PM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. identified Apr 29, 2026, 04:22 PM UTC

    We have identified instability in NFS Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring Apr 29, 2026, 06:20 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 29, 2026, 10:29 PM UTC

    The incident has been resolved. We apologise for the inconvenience.