pawaPay incident
Performance degradation affecting payment reconciliation
Resolved after 5 hours 26 minutes, affecting Payment reconciliation, on July 28, 2026.
This is a quick update to inform you that we are still experiencing degradation in our payment reconciliation engine, but our engineering team is working tirelessly on resolving the issue. We'll provide an update as soon as possible.
Affected components
Update timeline
- identified Jul 28, 2026, 04:59 PM UTC
Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
- identified Jul 28, 2026, 07:24 PM UTC
This is a quick update to inform you that we are still experiencing degradation in our payment reconciliation engine, but our engineering team is working tirelessly on resolving the issue. We'll provide an update as soon as possible.
- resolved Jul 28, 2026, 10:25 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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