pawaPay incident
Performance degradation affecting payment reconciliation
pawaPay experienced a minor incident on July 28, 2026 affecting Payment reconciliation, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Payment reconciliation
Update timeline
- identified Jul 28, 2026, 04:59 PM UTC
Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
- identified Jul 28, 2026, 07:24 PM UTC
This is a quick update to inform you that we are still experiencing degradation in our payment reconciliation engine, but our engineering team is working tirelessly on resolving the issue. We'll provide an update as soon as possible.
- resolved Jul 28, 2026, 10:25 PM UTC
The incident has been resolved. We apologise for the inconvenience.