Performance degradation affecting Zambia Zamtel services

Update timeline

1. investigating Jul 24, 2026, 04:13 PM UTC

   We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

2. investigating Jul 24, 2026, 07:10 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 24, 2026, 07:20 PM UTC

   We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

4. investigating Jul 24, 2026, 08:45 PM UTC

   We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

5. identified Jul 25, 2026, 03:11 AM UTC

   We are still experiencing an outage of payout gateway.

6. investigating Jul 25, 2026, 02:09 PM UTC

   We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

7. investigating Jul 25, 2026, 03:02 PM UTC

   We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

8. investigating Jul 25, 2026, 03:29 PM UTC

   We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

9. investigating Jul 25, 2026, 03:57 PM UTC

   We are seeing improvements in deposit success rates but still are experiencing an outage in payouts.

10. investigating Jul 25, 2026, 08:31 PM UTC

    We are still experiencing an outage of payout gateway.

11. investigating Jul 25, 2026, 10:18 PM UTC

    We are still experiencing an outage of payout gateway.

12. investigating Jul 25, 2026, 10:39 PM UTC

    We are continuing to investigate this issue.

13. identified Jul 26, 2026, 10:07 AM UTC

    This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

14. identified Jul 26, 2026, 04:04 PM UTC

    We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

15. identified Jul 27, 2026, 10:54 AM UTC

    This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

16. identified Jul 28, 2026, 08:04 AM UTC

    This is a quick update to inform you that the web deposit flow has been restored but we are still experiencing an outage with payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

17. identified Jul 31, 2026, 12:50 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in Zambia Zamtel payout gateway. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

18. identified Jul 31, 2026, 04:21 PM UTC

    This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services.

19. identified Jul 31, 2026, 06:44 PM UTC

    This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services.

20. identified Aug 01, 2026, 09:05 AM UTC

    This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services.

21. identified Aug 01, 2026, 11:15 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in Zambia Zamtel payout gateway. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

22. identified Aug 01, 2026, 12:51 PM UTC

    This is a quick update to inform you that we are now experiencing an outage in both Zambia Zamtel payout gateways. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

23. identified Aug 01, 2026, 12:57 PM UTC

    This is a quick update to inform you that we are now experiencing an outage in both Zambia Zamtel payout and web deposit gateways. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

24. identified Aug 01, 2026, 03:17 PM UTC

    This is a quick update to inform you that the web deposit flow has been restored but we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

25. identified Aug 02, 2026, 11:34 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in Zambia Zamtel payout gateway. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

26. identified Aug 04, 2026, 09:29 PM UTC

    Zamtel Zambia is facing an outage. We will share an update in case of any improvements. Thank you for your patience and understanding.

27. identified Aug 04, 2026, 11:58 PM UTC

    This is a quick update to inform you that the web deposit flow has been restored but we are still experiencing an outage with payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

28. identified Aug 05, 2026, 06:43 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in Zambia Zamtel payout gateway. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

29. identified Aug 05, 2026, 05:11 PM UTC

    This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services.

30. identified Aug 06, 2026, 03:34 AM UTC

    This is a quick update to inform you that we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

31. identified Aug 06, 2026, 04:01 AM UTC

    This is a quick update to inform you that we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

32. identified Aug 06, 2026, 10:06 AM UTC

    This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services.

33. identified Aug 06, 2026, 08:16 PM UTC

    This is a quick update to inform you that we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

34. identified Aug 07, 2026, 01:44 AM UTC

    This is a quick update to inform you that we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

35. identified Aug 08, 2026, 04:20 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in Zambia Zamtel payout gateway. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

36. identified Aug 08, 2026, 02:06 PM UTC

    Zamtel Zambia is facing an outage. We will share an update in case of any improvements. Thank you for your patience and understanding.

37. identified Aug 08, 2026, 03:17 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in Zambia Zamtel payout gateway and degraded performance in our web deposit gateway. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

38. identified Aug 08, 2026, 05:56 PM UTC

    This is a quick update to inform you that we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

39. identified Aug 10, 2026, 12:04 AM UTC

    We are now experiencing an outage in our Zambia Zamtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

40. identified Aug 10, 2026, 01:16 AM UTC

    This is a quick update to inform you that we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

41. identified Aug 10, 2026, 10:49 PM UTC

    We are now experiencing an outage in our Zambia Zamtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

42. identified Aug 10, 2026, 11:05 PM UTC

    This is a quick update to inform you that we are still experiencing an outage with some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

43. identified Aug 12, 2026, 09:46 AM UTC

    This is a quick update to inform you that we are still experiencing an outage with push deposits and some payouts. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

44. identified Aug 12, 2026, 02:30 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in Zambia Zamtel payout gateway. We are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

45. monitoring Aug 13, 2026, 08:18 AM UTC

    A fix has been deployed. We are seeing improvements in success rates and will continue monitoring the incident.

46. resolved Aug 13, 2026, 09:28 AM UTC

    This incident has been resolved.