pawaPay incident
Performance degradation affecting Zambia Airtel services
Resolved after 5 hours 27 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on July 23, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Jul 23, 2026, 10:18 PM UTC
We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
- monitoring Jul 23, 2026, 10:45 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 23, 2026, 11:19 PM UTC
Zambia Airtel is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- monitoring Jul 24, 2026, 12:56 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 24, 2026, 03:46 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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