pawaPay incident

Performance degradation affecting Zambia Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 23, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 10:18 PM UTC
Resolved
Jul 24, 2026, 03:46 AM UTC
Duration
5h 27m
Detected by Pingoru
Jul 23, 2026, 10:18 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Jul 23, 2026, 10:18 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. monitoring Jul 23, 2026, 10:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 23, 2026, 11:19 PM UTC

    Zambia Airtel is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

  4. monitoring Jul 24, 2026, 12:56 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Jul 24, 2026, 03:46 AM UTC

    The incident has been resolved. We apologise for the inconvenience.