pawaPay incident

Performance degradation affecting Malawi TNM services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 22, 2026 affecting TNM :: Web Deposits and TNM :: Payouts, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 09:47 PM UTC
Resolved
Jul 23, 2026, 01:54 AM UTC
Duration
4h 6m
Detected by Pingoru
Jul 22, 2026, 09:47 PM UTC

Affected components

TNM :: Web DepositsTNM :: Payouts

Update timeline

  1. investigating Jul 22, 2026, 09:47 PM UTC

    We are experiencing an outage of the Malawi TNM services. We are investigating the issue.

  2. monitoring Jul 23, 2026, 12:05 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 23, 2026, 01:54 AM UTC

    The incident has been resolved. We apologise for the inconvenience.